Customer Service Action Form

Benefits: The attached file contains a simple, easy-to-use form designed to aid in the quick resolution of customer service problems. It will help prevent customer problems from falling through the cracks, provide for an orderly hand-off to someone who can address the matter, and help you establish fool-proof procedures that ensure prompt action is taken when a customer is unhappy with the products or services received. You can quickly customize the form to reflect the work flow of your company.

• Easy-to-fill out format, including separate fields for description of the problem, action taken, recommended next steps, and routing.
• Suggestions for incorporating the form into the normal workflow as an integral part of your business's efforts to satisfy customers.
• Quickly customizable to reflect your company's products, services, and work flow.